Customer Service

Is it secure to buy on this website?

Security: Yes, it’s secure.  All of the payment information entered on our site is secured with 128-bit encryption.

Protection: We guarantee you will receive the item you ordered.


What is the delivery guarantee?
NutriActiva guarantees the delivery of all products, all mail services, to all countries. We promise you will either receive your product or receive a complete refund.

Where can I track my package?


What is the total cost for a product with shipment and taxes in my country’s currency?
  1. Add the product(s) to the shopping bag and select your country as the destination to see shipment costs.
  2. Use the Duty Calculator to estimate import taxes.
  3. You will see the estimated taxes and total cost in your country’s currency.
Is my purchase protected by a 3rd party?

Credit cards offer protection if have a problem you cannot resolve with the vendor if:

  1. Your order never arrives.
  2. You receive an item that’s significantly different than it was described.
  3. You were charged for something you didn’t purchase and you reported it immediately.

Is the checkout secure and encrypted?
Yes.   The checkout system has 128 bit SSL encryption and your information is secure.  When you check out, you will see the icon for SSL encryption. ssl_screenshot]

International Distributors

Our international distributors provide the following benefits:
  • Local payment
  • Local pickup
  • Domestic shipment
Contact the individual office directly for prices and availability.
Fisiomed Chile Calle General Del Canto 105, OF 602 Santiago De Chile, Comuna de Providencia Consulta +56 2 264 0363 Celular +56 9 7 979 3115 Contacto: Kevin Hanssens Suarez
Become a Distributor
  • Ability to pay with a credit card
  • Ability to communicate in English or Spanish
  • Reliable address to receive packages
  • Ability to distribute products in your country; store, office, or website preferred

Returns & Warranty

Returns accepts returns within 30 days of purchase for a 100% refund of the product price. Details:
  • The buyer is responsible for roundtrip shipping charges
  • The buyer must contact us within 30 days of purchase, and return the product to us no later than 60 days from purchase.
  • The product must be in new condition with original packaging and manuals for a full refund. If the product has a defect, see Warranty section below.
  • International customers: If you select a shipping option with prepaid import taxes, those taxes are not refundable once the item is shipped.
NutriActiva guarantees that your item will arrive free of damage and will be free of defect for 30 days after purchase. Some products have additional manufacturer warranties which will be noted in the product description.

International Buyers

Import Taxes and Delivery

NutriActiva is an expert in international shipping, and we are proud to offer highly discounted shipping rates and a variety of shipping services to our customers.  Please note the following:

Import taxes – Buyers located outside the USA are responsible for any and all import taxes and fees required by their country. Please contact us first if you have any questions.

Delivery – All delivery times are estimated, not guaranteed, and may be longer due to customs delays beyond our control. Please contact us first if you have any concerns.

Can I receive my package at a USA mailbox?
With eShopEx, you get an address in the USA and reliable and affordable delivery to your home, with service to more than 200 countries.

Institutional Purchases

Universities, governments, and organizations may contact us for institutional purchases.